In order to truly realize the purpose of "serving users, being responsible to users, and satisfying users", Leji makes the following commitments to users regarding product quality and service:

1. Our company guarantees that the production process will be strictly implemented in accordance with the ISO9001 quality assurance system. No matter in the process of product design, manufacturing, and product inspection, we will keep in close contact with users and owners, feedback relevant information, and welcome users and owners to visit us at any time. Company tour guide.

2. The equipment and products supporting key projects are guaranteed to be delivered according to the contract requirements. For those who need technical services, technical service personnel will be sent to participate in unpacking acceptance and guide installation and debugging until the equipment is in normal operation.

3. Guarantee to provide users with excellent pre-sale, in-sale and after-sale services, comprehensively introduce product performance and usage to users before sale, and provide relevant information. It is obliged to invite the purchaser to participate in the technical design review of the supplier when necessary.

4. Hold business training on equipment installation, commissioning, use and maintenance technology for the buyer according to user needs. Carry out quality tracking and user access to key users, and continuously improve product performance and product quality according to user needs in a timely manner.

5. Twelve months of equipment (product) operation is the warranty period, and Leji is responsible for the quality problems that occur during the warranty period, and implements "three guarantees" (repair, replacement, and return) for the product.

6. Products beyond the "Three Guarantees" period are guaranteed to provide maintenance parts and perform maintenance services according to user needs. The accessories and wearing parts of the product are provided at a discounted factory price.

7. After receiving the quality problem information reported by the user, reply within 2 hours or send service personnel to arrive at the scene as soon as possible, so that the user is not satisfied and the service does not stop.